Refund Policy

At Made-In-India we are committed to providing a seamless and transparent shopping experience for our B2B buyers and suppliers. Our Refund Policy is designed to ensure fairness, security, and clarity for all transactions conducted on our platform. Below is a detailed explanation of our refund policy, which outlines the conditions under which refunds may be requested, the process for submitting a refund request, and any applicable timelines.

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

- Damaged or Defective Products: If a product arrives damaged, defective, or does not meet the agreed-upon specifications, buyers are eligible for a refund.
- Incorrect Orders: If the buyer receives an incorrect product (different from what was ordered), they are entitled to a refund or replacement.
- Non-Delivery of Goods: If the product is not delivered within the agreed-upon timeframe or never reaches the buyer, the buyer may request a refund.
- Cancellation of Order: Refunds may be provided if an order is canceled before the product is dispatched. Once dispatched, refunds may only be available after the product is returned to the supplier (subject to supplier agreement).
- Product Quality Issues: If the quality of the product does not match the supplier’s description or agreed-upon standards, a refund may be issued after verification.
 
2. Non-Refundable Cases

Certain situations where refunds may not be granted include:

- Change of Mind: Refunds will not be issued if the buyer changes their mind about the product after it has been dispatched or delivered.
- Custom Orders: Custom-made or specially ordered products are generally non-refundable unless they are defective or damaged upon delivery.
- Late Refund Requests: Refund requests made after the allowed time frame (see section 5) will not be processed.

3. Process for Requesting a Refund

If you believe you are eligible for a refund based on the conditions outlined above, follow these steps to initiate the process:

1. Contact the Supplier: The buyer must first contact the supplier via the platform’s communication channel and explain the issue. Most disputes can be resolved directly between the buyer and the supplier.
  
2. Submit a Refund Request: If the issue cannot be resolved directly, the buyer may submit a formal refund request through the Made-In-India platform. The buyer should provide detailed information, including:
  - Order ID and date of purchase
  - Description of the issue (damage, non-delivery, incorrect item, etc.)
  - Photos or documentation supporting the claim (for damaged or defective products)

3. Supplier Response: Once the refund request is submitted, the supplier has up to 7 business days to review and respond. The supplier may offer a replacement, repair, or full refund depending on the case.

4. Platform Mediation: If the supplier does not respond within the specified time, or if the buyer is not satisfied with the supplier’s resolution, Made-In-India customer support will step in to mediate the dispute.

4. Return of Goods

In most cases where a refund is requested for damaged or incorrect products, the buyer may be required to return the goods to the supplier. The process includes:

- Initiating the Return: The buyer must ensure that the product is securely packaged and returned in its original condition (where possible).
- Shipping Costs: If the supplier is at fault (e.g., wrong or defective product), the supplier may cover the return shipping costs. However, if the buyer is responsible for the return (e.g., wrong order placed by the buyer), they may need to cover the return shipping fees.
- Return Timeline: The product must be returned within 14 days from the approval of the refund request for the refund process to continue.

5. Refund Timelines

Once a refund has been approved by the supplier and/or Made-In-India, the timeline for processing the refund is as follows:

- Approval Confirmation: After the return is received and inspected (if applicable), the supplier will confirm approval or rejection of the refund.
- Processing Time: Once approved, refunds are processed within 7-10 business days. The buyer will receive a confirmation email once the refund has been issued.
- Payment Method: Refunds will be credited back to the original payment method used at the time of purchase (credit card, bank transfer, etc.).
- International Transactions: For international transactions, refund processing times may vary depending on the bank or payment provider.

6. Partial Refunds

In certain cases, a partial refund may be issued. These include:

- If the product is returned but not in its original condition (e.g., packaging or tags missing, minor wear), a partial refund may be issued.
- If the supplier agrees to resolve the issue with a discount or partial credit, a partial refund will be processed accordingly.

7. Dispute Resolution

In cases where the buyer and supplier cannot agree on a refund:

- Mediation by Made-In-India: Our platform offers a mediation service where our customer support team will review the case and propose a fair resolution.
- Final Decision: If mediation does not lead to a satisfactory conclusion, Made-In-India reserves the right to make a final decision based on the evidence provided.

8. Exceptions

Some suppliers on Made-In-India may have their own specific return and refund policies, which will be outlined on their product pages. In such cases, the supplier’s policy will take precedence, but it must still comply with the overall framework of Made-In-India’s policies.

9. Contact Information

If you have any questions or need further assistance regarding our Refund Policy, please contact our Customer Support Team:

- Email:info@fastrider.co.in
- Phone: +91-8884236113
- Live Chat: Available on our platform

At Made-In-India, customer satisfaction is our top priority, and we strive to make the refund process as smooth as possible for both buyers and suppliers.